Digital Transformation brings Business and IT together via RPA

Coming back from the holidays break and getting all up to speed makes some things stay behind. So I decided to post here one of my articles at the LinkedIn Digital Transformation Center of Excellence Group dated Nov 28. I think it makes a good reading and it is still trending. So enjoy and next month a new blog!

While discussing Digital Transformation we envision the moment when business and IT will work seamlessly hand to hand achieving the expected goals while cutting cost and growing customer satisfaction indexes both internal and externally. And it seems that the hot and trendy RPA (Robotic Process Automation) is delivering just that.

David Chappell from Chappell & Associates from California wrote back in 2016 "[...] Robotic process automation (RPA) is a technology for automating business processes. Because RPA can be applied to a range of scenarios, including many that are beyond the reach of traditional integration projects, this approach has fired the imagination of many people. And because RPA can lower costs, increase flexibility, and improve process accuracy, as well as help business and IT work together more effectively, it’s a hot technology that’s being adopted by many organizations in many different industries. [...]"

Fast forward to 2018 (almost 2019) and growth has been exponential. A quick Google search will bring news that are filled with exciting details on the realised goals and all-around satisfaction of the companies implementing RPA, the RPA providers and the customers in general. And it will also bring known corporate playes (SAP buying Contextor SAS 11/19/18 - http://bit.ly/SAPbuys ) or one of the fastest growing Entreprise RPA companies like UIPath helping the UK Government to understand RPA (beyond other exciting news - check: http://bit.ly/RAPNewsclips )

From my point of view, RPA is delivering. For a long time advocate of Business and IT dialogue (you can check the name of my company back in 2004 :) ) and currently promoting Collaborative Business Service Design within digital transformation as the way for all stakeholders to sit down and design the most appropriate service possible within the typical constraints every corporate has, I am pleased to see the real-world contribution RPA is bringing.

If you want to know more, there are a few videos out there (some are kind of advertorials (http://bit.ly/2PMKcmT), but they are worth it) that will bring you up to speed into this fascinating RPA world.